Terms & Conditions
Shakespeare Marine Distribution Terms & Conditions
1. Information About Us
1.1 We operate the website www.shakespeare-marine.uk.com . We are Shakespeare Marine Distribution Limited, a company registered in England and Wales under company number 02527491. Our registered office is Faber House, Eastern Road, Romford, Essex, RM1 3PJ. Our main trading address is Faber House, Eastern Road, Romford, Essex, RM1 3PJ. Our VAT number is GB739 6848 70.
1.2 To contact us, please see our Contact Us page.
1.3 In the unlikely event of a frustrated purchase where Shakespeare Marine Distribution Limited as the seller has taken payment and not be able to execute the order, a full repayment relative to the items of non-supply will be made to the client/customer/consumer within twenty eight (28) days of our notice to you of non supply. If we establish a price error after the sale has been made, we will credit the difference in the sum after first notifying you, or deduct the amount due from subsequent repetitive orders that may arise.
2. Our Products
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the correct antenna image accurately and reflect the true colour of the product as it is seen, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Our Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible in the description, specifications, size, colour and weight occasionally these change from those illustrated, but wherever possible, we will effect our supply according to the product type number ordered, not the description that accompanies it or the image that relates to it. Customers should satisfy themselves that the item/s they are buying meet with their expectations and are purchased with this advisory note to detail in mind.
2.3 The packaging of the Products may vary from order to order, dependent on quantity, which may also affect the cost of associated carriage. It should be noted that most carriers operate a weight versus volume system, which means that particularly light items will carry a penalty and be charged by volume, whereas particularly heavy items will be measured and charged by weight. Not all carriers are prepared to carry antennas to all parts of the UK Mainland, as these are often long and relatively thin, and in such cases we are willing to act on your behalf and select the best carrier relative to your geographic location of receipt. We will always charge for carriage.
2.4 All Products shown on our website are subject to availability, although they are normally from stock. We will inform you by e-mail and/or telephone (where your contact details are made available) as soon as possible if the Product you have ordered is not available within 28 days of placement of the order and we will not process your order further without reference to you.
3. Use of our site
Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
4. How we use your personal information
4.1 Shakespeare Marine Distribution Limited prides itself on not specifically gathering and sharing client/customer information with third parties, and pledges to ensure this detail is maintained securely within the company's files.
5. If you are a consumer
This clause 5 only applies if you are a consumer.
5.1 As a consumer, you have legal rights in relation to Products that are faulty or not supplied as described, provided they do not fit the purpose of the intended consumption. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6. If you are a business customer
This clause 6 only applies if you are a business.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products, and have due authority to use your Company's credit or debit card to make an on-line purchase.
6.3 Where a purchase involves the supply of an item that is on 'special offer', there is no right of return and no refund can be expected.
6.4 Any purchase made through our website where a Card is used as the chosen method of payment for expediency will see the charge on their Card before the goods are despatched, and where this falls on a weekend or bank holiday, it will be deducted the following working day.
6.4 These Terms and any document expressly referred to in them constitutes the entire agreement between you and our Company. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.
7. How the contract is formed between you and our Company
7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process before final order commitment.
7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.
7.3 We will confirm our acceptance of your order to our Company by sending you an e-mail that a; confirms that the Products have been dispatched or b; the target despatch date. The Contract between us will only be formed when we send you the Despatch Confirmation. Your Card will have been charged at this point
7.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 1.1, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible, but normally within twenty-eight (28) days of our notice to you of our inability to make that supply.
8. Our right to vary these terms
8.1 We may revise these Terms from time to time for any reason, with the following examples of circumstances that might apply:
(a) changes in how we accept payment from you;
(b) changes in relevant laws and regulatory requirements.
8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and our Company on that date.
8.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice at the time of you placing your next order by way of a Revision change which will be reflected complete with an effected date at the top of this page.
9. Your consumer right of return and refund
This clause 9 only applies if you are a consumer.
9.1 If you are a consumer, you have a legal right to cancel a Contract [under the Consumer Protection (Distance Selling) Regulations 2000] during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract [under these regulations] is available from your local Citizens' Advice Bureau or Trading Standards office.
9.2 However, this cancellation right does not apply in the case of:
(a) any personally tailored product or solution, made-to-measure or custom-made products or solution OR products or solution made to your specification or clearly personalised, or items sold as discounted 'Special Offers';
(b) newspapers, periodicals or magazines;
(c) perishable goods, such as food, drink or fresh flowers;
(d) software, DVDs or CDs which have a security seal which you have opened or unsealed.
9.3 Your legal right to cancel a Contract starts from the date of the Despatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
9.4 To cancel a Contract, please contact us in writing to tell us either by sending an e-mail to firstname.lastname@example.org or by sending a letter to Shakespeare Marine Distribution Limited, Faber House, Eastern Road, Romford, Essex, RM1 3PJ OR please contact our Customer Services telephone line. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail, but if you elect to notify us by post, you must allow three (3) working days to pass from the date of posting to allow time for us to receive the instruction. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
9.5 You will receive a full refund of the price you paid for the Products and/or Service/Solution but not including any applicable delivery charges. The cost of delivery will continue to apply. We will process the refund due to you as soon as possible and, in any case, within 28 days of the day on which you gave us notice of cancellation following acceptance by our Company of your cancellation as described in clause 9.4. If you returned the Products to us because they were faulty or mis-described, please see clause 9.6.
9.6 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of a defective Product in full, including any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.7 We will only refund you on the credit card or debit card used by you to pay for the initial supply.
9.8 If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable if this relates to a cancellation without fault of our Company. In the event that the Products require collection, we will collect the Products from the address to which they were delivered, but you must obtain our agreement to this before responsibility and subsequent liability by our Company is accepted. We will contact you to arrange a suitable time for collection;
(b) unless the Products are faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you. We charge a fee according to the size, weight and volume of the package for collection as determined by the nominated carrier at the time of the request;
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession, and to keep all of the associated packaging as new.
9.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Despatch Confirmation.
9.10 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10. Restocking Charge for Items Incorrectly Ordered
10.1 We operate a restocking charge of 20% of the net product value for any items that are returned to us as incorrectly ordered, which is levied to cover the cost of product handling.
11.1 Your order will be fulfilled by the estimated delivery date set out in the Despatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
11.2 Delivery will be completed when we deliver the Products to the address you gave us;
If no one is available at your address to take delivery, the carrier will leave you a note that the Products have been returned to a depot for collection by you, and in the event they are not collected within the carriers timeframe (as per their Notice), they are subsequently returned to our premises, in which case, please contact us to rearrange delivery. A new cost of delivery may apply.
The Products will be your responsibility from the completion of delivery.
Title in the Product is transferred to you (you own the Product) once we have received payment in full, including all applicable delivery charges. We hold no retention of title after the sale is agreed. Where goods are ordered by a consumer and no formal credit facilities have been made between us, the charge to the Card occurs prior to despatch, and therefore the product is the consumer's responsibility whilst in transit, not our Company. We are able to provide an insurance cover for you for goods-in-transit, but you must ask for this at the point of purchase/sale, as no prompt or reminder will be provided by our Company whether by telephone or through the website.
12. International delivery
12.1 We deliver to most countries, but no specific list exists due to the continuing volatile nature of the ability of carriers to successfully deliver to each of these countries. However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on each product page carefully before ordering Products, and wherever doubt exists, contact our Customer Services Team for further advice and information.
12.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to Customs import duties and taxes which are applied when the delivery reaches that destination country, and delays in the supply may occur by your domiciled Customs – this is beyond our control. Please note that we have no control over Duty or localised VAT charges and we cannot predict there amount, nor can we alter or affect the outcome of a delivery timeline or date.
12.3 You will be responsible for payment of any such Customs import duties and taxes that arise, plus any associated or corresponding VAT. Please contact your local Customs office for further information before placing your order.
12.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law or breech any regulatory directives.
13. No international delivery for Military Antennas
13.1 Unfortunately, whilst we do produce Military antennas and sell these to numerous UK defence companies, we do not deliver these to addresses outside the UK; export licences in some circumstances are required, and this falls to the responsibility of the Prime Contractor.
13.2 You may place an order for Military antennas from outside the UK, but this order must be for delivery to an address in the UK (not a carrier) and for use/consumption in the UK or for resale to a nation who is able obtain an export licence.
14. Price of products and delivery charges
14.1 The prices of the Products will be as quoted on our website, which may change from time to time. We take all reasonable care to ensure OR use our best efforts and endeavours to see that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 1.3 for what happens in this event.
14.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Despatch Confirmation, even if this crosses a timeline for published price increases.
14.3 The price of a Product includes VAT (where applicable) at the applicable Standard Rate chargeable in the UK at the time of execution of any given order. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. Where VAT has been overpaid, we will credit this sum to your account and reduce any future recurring fees or liabilities you accrue, and where the value of VAT increases we will deduct this from future monthly charges on the month following the month of invoice where the order is from a trade client, and charge the Card where this is from a consumer.
14.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our website from time to time. To check relevant delivery charges, please refer to our Delivery Charges page [INSERT HYPERLINK]. Delivery charges will be calculated once you enter your shipping address and will be displayed before you finalise your order.
Our site contains a large number of Products. It is always possible that, despite our reasonable efforts and endeavours, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you in writing of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
15. How to pay
15.1 You can only pay for Products using a debit card or credit card. We accept most major credit and debit cards issued by Visa and Mastercard.
15.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we are able to despatch your order.
16. Manufacturer guarantees
16.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the guarantee provided with the specific Product when selecting your item. Guarantees will vary from product to product.
16.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
17. Our warranty for the Products
17.1 For Products that do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of twelve (12) months thereafter, but in some cases longer, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 17.2.
17.2 The warranty in clause 16.1 does not apply to any defect in the Products arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;